By Bobor Dan Kamara
The National Communications Authority (NatCA), on 21st October 2024, issued a 7-day ultimatum against Orange Sierra Leone to review what it termed as “poor service delivery”.
The NatCA public notice stated that the ultimatum was triggered by perennial complaints from members of the public on power outages, call drops, and delays in restoring services, disrupting both businesses and personnel communication.
The Commission noted that an action will be taken against Orange SL if they fail to resolve the said issue within the stipulated timeframe.
NatCA pledged it commitment to actively take steps to improve service standards and ensure better communication experiences.
Over the weekend, Orange SL apologized for any inconveniences their optimization of all network sites nationwide may have caused to members of the public.
It pledged to upgrade its network resilience and availability.
